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20-01-2018

This assignment consists of a number of tasks (parts) and has been designed with the aim of providing students a practical case where they could apply the various quality (planning and analysis) tools and techniques covered in this subject.   
As the topic of your assignment, you are free to choose one of the following options:   
a) Design and production of a PRODUCT (e.g. household devices, electronic devices, clothing and shoes, transportation equipment, etc.),   
b) Design and provision of a SERVICE (e.g. traveling, education, hospitality, healthcare, etc.) or   
c) Design and completion of a WORK (e.g. constructing a house, bridge or road, etc.)  

PART 1: INTRODUCTION   
Write an introduction about your PRODUCT, SERVICE or WORK including its key functions and characteristics that are important for quality planning and analysis activities.

PART 2: CUSTOMER SATISFACTION   
2.1. Stakeholder Analysis   
Identify at least 10 Stakeholders and minimum 2 Needs for each stakeholder.  A stakeholder need is something that a stakeholder expects from a company in regard to their operations, products, services, etc.

2.2. Capturing the Customer Needs   
Research different methods which can be used for capturing customer needs. Summarize at least 2 methods using SWOT analysis

2.3. Customer Needs Analysis (Kano Analysis)   
Based on the SWOT analysis you have conducted in Section 2.2, decide on a method you think is the most appropriate for capturing the customer needs of your selected product, service or work.    
Using Kano analysis, capture at least 25 customer needs (10 WANTs, 10 MUSTs, and 5 DESIRABLEs). You must demonstrate with a template how you have identified those customer needs. In addition to the template, you must also include the actual information or data that was used to identify those 25 needs.

PART 3: DESIGN REQUIREMENTS   
3.1. Translating Customer Needs into Design Requirements (QFD)   
Translate the 25 customer needs identified in Section 2.3 into minimum 10 design requirements using the Quality Function Deployment (QFD) method. Briefly explain the key findings resulted from your QFD analysis.   
The QFD template can be downloaded from the subject website on UTSOnline.

3.2. Design Risk Analysis (FMEA)   
From your QFD analysis in Section 3.1, decide on the five highest scoring design requirements and carry out a risk analysis using the Failure-Mode-and-Effect-Analysis (FMEA) method. Briefly explain the key findings resulted from your FEMA analysis.

PART 4: SUPPLIER SELECTION AND EVALUATION   
4.1. Identifying the Components, Elements, Parts, etc.   
Identify at least 10 major components, parts or sections of your product or service that could be sourced from suppliers

 4.2. Developing the Supplier Selection Criteria   
Select one of the components, parts or sections identified above and list at least 10 criteria that could be used for selection of suppliers of that component, part or section.

4.3. Constructing and Using a Supplier Selection System   
Develop a complete supplier selection system using the previously identified 10 criteria. Apply this selection system to 3 suppliers 

4.4. Conclusion   
Write a brief summary of the outcome and the rational of the supplier selection process you have developed and provide an explanation for your choice.

PART 5: STATISTICAL PROCESS CONTROL   
5.1. Identifying the Processes   
Identify at least 7 processes that could be used to produce your product or to provide your service or work. 

5.2. Constructing and Using a SPC Chart   
Choose one of the 7 processes identified in Section 5.1 and apply appropriate statistical process control (SPC) tools and methods to analyse quality of the selected process.  Briefly explain main steps followed in the SPC analysis and provide justifications of decisions will have been made.   
Note: students can make a set of data (appropriate to their SPC analysis) which should include minimum 15 units of time or batch intervals.   
Interpret and discuss the results of your SPC analysis using appropriate tools/techniques and methods.

PART 6: PROBLEM-SOLVING   
6.1. Identifying Problems and Using Problem-Solving Tools   
Identify at least five problems that could occur during the use of your product, service or work

6.2. Constructing and Using Problem-Solving Tools   
Select one of the five problems identified in Section 6.1 and apply at least two problemsolving tools to rectify that problem. Discuss the rational of the selected tools and identified solutions to rectify the problem.

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Analysis of customer satisfaction is very important for the organization in order to analyze the level of requirements from the customer point of view. To offer the quality premium administrations that please and inspire clients, the association is focused on making items that win high stamps in each conceivable angle, including safety while using the equipments, obviously, and smooth functionality of the equipments, great understanding of usage of the equipments, valuable price of the service provided, unwavering quality and sturdiness, serviceability, and ecological preservation. In QFD (Quality Function Deployment); based on the various components of the customer needs; the measurement of the customer satisfaction has been done. It is a structured method; that mainly focus on the service attributes and qualities of the service. Based on the priorities with respect to qualities and attributes; QFD helps to deploy the function of the organization to action. The utilization of different suppliers gives more noteworthy adaptability because of the expansion of the company's aggregate prerequisites and cultivates intensity among elective suppliers. Keeping in see the key significance of the supplier's part in the functioning of supply chains the specialists have built up the quantity of criteria, strategies, and models in relation to selection of the suppliers. The company is engaged into various services; that are part of the main revenue source. The service portfolio of the company include; plumbing services, electrician services, carpenter service, Air Conditioner and Refrigerator service, etc. on 24×7 hours basis. The various processes required to be followed in order to provide best services mainly include the following: